At LIDT we are committed to protecting and respecting your privacy. This policy outlines when and why we collect personal information, how we use it, the conditions under which we may disclose it, and how we secure it. Please review this policy periodically as it may be updated. By using our website or services you agree to be bound by this policy. For any questions please contact us at info@lidt.co.uk.
1 Who we are and what we do
LIDT (Local Intensive Driver Training) provides the following services:
- Intensive driving courses
- Driving lessons
- Driving test car hire
- Theory test bookings
- Non-car practical test bookings (motorcycle, lorry, HGV, bus, ADI part 2 and 3)
- Swap matching: connecting learner drivers who wish to exchange DVSA test appointments
- In person assisted booking: guiding candidates through the GOV.UK booking process at our office
- Instructor matching: connecting candidates with available DVSA Approved Driving Instructors
2 When we collect information
We collect information when you:
- Use our website
- Provide us with personal details such as your name, contact information or service ratings
- Communicate with us via email, phone, WhatsApp or electronic forms
3 Types of information we collect
- Basic personal details: full name, address, email, phone number
- Communication records: phone calls, emails, WhatsApp messages and other electronic communications
- Sensitive information: driving licence details, licence number, date of birth, vehicle details and instructor details
- DVSA booking information: test booking reference number, test date, time and test centre
4 How we use your information
We use your information for the following purposes:
- To fulfil our contractual obligations
- To arrange, schedule and deliver driving tuition
- To facilitate swap matching between compatible candidates
- To coordinate in person assisted booking appointments
- To match you with an available DVSA Approved Driving Instructor
- To book non-car practical tests on your behalf (theory, motorcycle, lorry, bus, ADI)
- To provide updates about changes to our services or promotions
- To communicate important information that may be relevant to your booking
We review our data retention periods regularly and will retain your personal data for as long as necessary for the services provided or as required by law.
5 Marketing communications
You may choose to opt in for marketing communications. If you no longer wish to receive these, you can opt out at any time by contacting us at info@lidt.co.uk.
6 Sharing your information
We will never sell your personal data to third parties. However, we may share your information with trusted third-party service providers who assist us in delivering and managing our services. These may include:
- Secure payment processors
- Software and IT service providers
- The DVSA (Driver and Vehicle Standards Agency)
- The DVLA (Driver and Vehicle Licensing Agency)
- Approved Driving Instructors (ADIs)
- NForce AI — CRM, matching engine and candidate record management
- Zoho — email communication
- Brevo — broadcast email campaigns
- Tazapay — payment processing and commission management
- WhatsApp Business API (Meta) — time-sensitive candidate communication
- LIDT Total Drive (instructor and learner app) — lesson tracking and progress monitoring
- Marketing agencies, but only with your explicit consent
We ensure that third-party providers only access the information necessary to deliver services on our behalf and are contractually obligated to keep your data secure.
7 Sharing data with Approved Driving Instructors
When you register with LIDT for driving tuition or non-car test categories (motorcycle, lorry, HGV, bus, ADI), we may share your personal data including your name, phone number, address and test appointment details with a DVSA Approved Driving Instructor (ADI), solely for the purpose of organising your tuition. All ADIs who work with LIDT are contractually bound to:
- Only use your data for the purpose of arranging tuition
- Keep your information confidential and secure
- Delete your data after the service is completed
- Never share your data without LIDT's authorisation
We only share your data with an ADI once you have given us your explicit consent during the registration process. If you wish to withdraw consent or request deletion of your data, please contact us at info@lidt.co.uk.
Note: LIDT does not act as a candidate's representative with the DVSA for car practical tests. ADI data sharing for car test categories no longer applies following the 2026 rule changes.
8 Swap matching data sharing New
When LIDT identifies a compatible swap match, we share certain details with the matched candidate to facilitate the DVSA phone swap process. Specifically, we share your DVSA test booking reference number with the matched candidate so that both parties can call DVSA together to complete the swap.
Your full name, driving licence number, contact details and payment card information are never shared directly with another candidate. LIDT acts as an intermediary to protect your personal data throughout the swap process. Details are shared only after both parties have paid the platform fee and confirmed their agreement to proceed.
9 Third party data processors New
LIDT uses the following platforms to deliver our services. Each processes your data only for the specific purpose stated:
All third party processors are contractually bound to handle your data securely, use it only for the stated purpose, and comply with UK GDPR.
10 Third-party services
We may offer third-party services or promotions through our website. These services may have their own privacy policies and we encourage you to review them. We are not responsible for the practices or content of these third-party services.
11 Your choices and rights
You have control over your personal information:
- Opting out: you can choose not to receive marketing communications
- Access and update: if your information changes, you can request to review or correct it by contacting us
- Right to withdraw consent: you can withdraw your consent at any time for marketing communications
12 Security of your information
We take security seriously and use industry-standard measures to protect your personal data from loss or unauthorised access. However, please note that no data transmission over the internet can be guaranteed to be 100% secure. By providing us with your information you do so at your own risk.
13 Cookies
Our website uses cookies to enhance your experience. These small files are stored on your device to track preferences and activity on our site. You can disable cookies via your browser settings, but this may impact functionality on the website.
14 Retention of your data
We will retain your personal data for as long as necessary to fulfil our contractual obligations, provide ongoing services, or comply with legal requirements. When determining how long to retain your data, we consider factors such as:
- The status and duration of our business relationship with you
- Our legal obligations to retain certain records
- Statutory limitation periods for potential legal claims
- Whether you have requested a future service or are still active in our registration system
If we have not yet completed the service you registered for, your data will remain on our active list so we can continue swap matching or notify you when a compatible slot becomes available through the LIDT platform, unless you ask us to remove your information. You can request the deletion of your data at any time by contacting info@lidt.co.uk, subject to any legal obligations we may have to retain certain records.
15 Profiling
We may analyse your personal data to understand your preferences, improve our services, and provide you with relevant offers. We may also use profiling to detect and prevent fraud.
16 Your rights under data protection law
- Right to access: you can request a copy of your personal data
- Right to rectification: you can update or correct any inaccuracies in your personal data
- Right to erasure: you can ask us to delete your data, subject to legal exceptions
17 Children's data (under 16) in line with UK GDPR
We do not knowingly collect or process personal data from children under the age of 13 without verifiable parental or guardian consent. We do not provide driving instruction to children under the age of 16.
However, we do offer services to:
- 16-year-olds with certain disabilities who are legally permitted by the DVSA to begin driving earlier than the standard age
- 17-year-olds, who may start driving from their birthday onward
If we are made aware that we have collected personal data from anyone under 13 without proper parental consent, we will delete that data immediately. If you are a parent or guardian and believe that we may have collected personal data about a child under 13, please contact us at info@lidt.co.uk.
18 Data breach notification procedures
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will:
- Assess and document the nature and scope of the breach immediately
- Notify the Information Commissioner's Office (ICO) within 72 hours of becoming aware of the breach, where required
- Inform any affected individuals without undue delay if the breach is likely to result in a high risk to their personal rights or freedoms
- Take steps to mitigate the impact and prevent future occurrences
If you have any concerns about the security of your data or believe a breach may have occurred, please contact us immediately at info@lidt.co.uk.
19 Changes to this privacy policy
We review this Privacy Policy regularly and may update it as required. This policy was last updated in June 2026. Any updates will be posted on this page.
20 Contact information
Email: info@lidt.co.uk
21 Automated data deletion
When your subscription with LIDT ends, whether through passing your test, failing to attend, withdrawing from the platform, or any other end trigger, LIDT will delete your personal data that serves no ongoing legitimate purpose within 30 days of subscription end.
The following data may be retained for statutory periods: payment records (7 years for accounting purposes), commission records, and any data required for legal claims, fraud prevention, or regulatory compliance.
You may request deletion of your data at any time by contacting info@lidt.co.uk, subject to these statutory retention obligations.